Terms of Service
The agreement between you and VisaQ when you use the app or apply for a visa through us.
1. What VisaQ Does
VisaQ helps you prepare, submit, and track visa applications for supported destination countries. You can browse countries and visa types, create an application for yourself or family members, upload required documents, pay applicable fees by card or bank transfer, and track your application status.
VisaQ is a facilitation service, not a government authority. We do not issue visas and do not control or guarantee the decisions of any embassy, consulate, or government agency.
2. Accounts
You must register with a valid email address and password. We verify your email using a one-time passcode (OTP) before you can log in. You are responsible for keeping your login credentials confidential and for all activity under your account. You must provide accurate, current, and complete information, including passport and traveller details.
3. Acceptable Use
You agree not to submit false or misleading information or documents, apply on behalf of someone without authorization, interfere with the Service or other users’ accounts, or use the Service for any unlawful purpose. We may reject, cancel, or refuse to process any application, and may delete any account, that violates these Terms.
4. Documents and Your Content
You retain ownership of documents and personal information you upload. By uploading a document, you grant VisaQ a limited license to store, process, transmit, and disclose it as necessary to prepare and submit your visa application, including sharing it with the relevant embassy or immigration authority. You represent that you have the right to upload each document, and, where it concerns another traveller, their consent to do so.
5. Fees and Payment
Fees are shown before you submit payment and are charged once per application — VisaQ does not offer subscriptions. We accept card payment (via our payment gateway) or bank transfer with proof-of-deposit upload, subject to admin verification.
Fees are generally non-refundable, including where an application is rejected by the relevant authority, once submitted. Refunds are granted solely at VisaQ’s discretion in exceptional circumstances. Contact support@visaq.lk to request an exception.
6. Intellectual Property
The Service, including its software, design, and branding, is owned by VisaQ or its licensors and is protected by intellectual property laws.
7. Third-Party Services
The Service relies on third-party providers for payment processing, document storage, email, and push notifications. Your use of the Service may be subject to those providers’ own terms where you interact with them directly. VisaQ is not responsible for the acts, omissions, or downtime of third-party providers.
8. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind. We do not warrant that your visa application will be approved, that the Service will be uninterrupted or error-free, or that any estimated processing time will be accurate, as this depends on the relevant embassy or government authority.
9. Limitation of Liability
To the maximum extent permitted by law, VisaQ will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim is limited to the fees you paid to VisaQ for the specific application giving rise to the claim.
10. Indemnification
You agree to indemnify and hold VisaQ harmless from claims, damages, losses, or expenses arising from your breach of these Terms, misuse of the Service, or the inaccuracy of information or documents you submit.
11. Suspension and Termination
You may stop using the Service at any time. We may suspend or terminate your account if we reasonably believe you have violated these Terms, submitted fraudulent information, or misused the Service. Account and record deletions performed by VisaQ are generally permanent. Termination does not entitle you to a refund of fees already paid, except as described in Section 5.
12. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you through the Service or by email before the changes take effect. Continued use of the Service after that constitutes acceptance of the revised Terms.
13. Governing Law and Disputes
These Terms are governed by the laws of Sri Lanka. Any dispute arising out of or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of Sri Lanka.
14. Contact Us
If you have questions about these Terms, contact us at support@visaq.lk.
These are the same terms shown inside the VisaQ mobile app.
Questions?
support@visaq.lk
or WhatsApp.